How we can help

Catalonia Rewards is the Catalonia Hotels & Resorts loyalty programme. As a programme member, you can choose from a variety of hotels and destinations and enjoy perks for members only.

- Earn travel cash with each booking.

- Get exclusive free perks during your stay, such as breakfast, late check-out, room upgrades and more.

- Enjoy a discount of at least 7% on your bookings.

- Cancel with up to 24 hours’ notice before check-in, so long as you choose the refundable rate.

- Receive preferential treatment for being part of the Catalonia Rewards team.

Each time you stay at a hotel booked through Catalonia Hotels & Resorts you earn a percentage in travel cash that you can spend on future bookings. Plus you get exclusive perks during your stay.

There are 4 membership levels with better perks and more Travel Cash as you rise through them.

We recommend you reach out to us through our online form. Our Customer Service team will reply within 48 hours. Once logged in, with your username and password, complete the web form, choose the desired option and, remember, if you have an already confirmed reservation, add the number reservation and the destination hotel, choosing it in the hotel selector. This will help us specify your request or query and be able to process it more accurately and quickly.

There are 4 membership levels - Great, Circle, Star and Top. As you rise up through the levels from Great to Top you earn a higher percentage on each booking in cash for trips and better perks in Catalonia Hotels & Resorts. Check out this table for details on what each level offers.

The formula is rooms x nights = nights at hotel. Only the main guest in each room accumulates nights. It is very clear and easy to explain with examples:

1 person in 1 room for 3 nights = 3 nights at hotel = 3 room nights

2 people in 1 room for 3 nights = 3 nights = 3 room nights at hotel (accumulated by the main guest)

2 people in 2 rooms for 3 nights = 6 nights at hotel = 6 room nights. The main guest will accumulate 3 nights, providing he or she is a member, for each room

At Catalonia Hotels & Resorts we use your room nights as a fair and clear indicator of your loyalty. This directly helps raise your membership level ... and the faster you get onto to the next level the more perks and travel cash you get!

If you are a Catalonia Rewards member and book directly through our channels (Catalonia Hotels & Resorts website, by phone or directly with the hotel) you enjoy perks during your stay and the travel cash generated by the booking you make. By contrast, members booking through third parties will not enjoy any of the perks of membership, nor will they earn Travel Cash or accumulate nights on their membership.

Going up a level in the programme is posited on the number of room nights you accumulate as a Rewards member from when you sign up or change level, over 12 months. If you build up the number of room nights for the next level within a 12-month period you will automatically go up a level. The minimum number of room nights per level are:

- Great members get 1 to 3 nights a year in our hotels.

- Circle members get 4 to 34 nights a year in our hotels.

- Star members get 35 to 49 nights per year in our hotels.

- Top members get 50 or more nights in our hotels.

For calculation purposes, nights expire 12 months after they accumulate. They are added to your membership after checking out at the hotel, that is, after being enjoyed.

After reaching a certain membership level in the programme you have 12 months to build up the minimum number of nights you need to keep this level. If in the 12 months following a level promotion you are unable to accumulate enough nights to remain in this level, you will be dropped down a level.

It couldn’t be easier. Sign up on our website home page or at the reception desk of a Catalonia Hotels & Resort hotel.

To make it even easier, you can join using the email address of your social network (Facebook, Google) account and make changes to your profile details later.

In the login window, click on the social network (Facebook, Google) icon you wish to use to connect and log in. That’s it.

First log into your account and edit your profile information in the “My data and preferences” tab.

Don't worry! Just click Forgotten your password? on the login tag and we will send a new link to the email address you used to sign up.

Nope. You can change your email address directly on your profile from the “My data and preferences” tab by editing the original data, you can make the email change. After adding the new email, we will send you an email to your new account so you can validate the change; you will keep your nights and Travel Cash, as well as your reservation history. We recommend updating your password, although it is not mandatory.

No, absolutely nothing.

We're pretty sure your wallet is already bursting with cards, so everything is done through your profile section on the website or by downloading a virtual card from your mobile (not from a PC). We will send you this card in the welcome email to sign up for Catalonia Rewards. You will always have it available by accessing your personal Rewards area with your mobile phone, where you can find it in the “My data and preferences” tab.

You can see your membership level in your private area in www.cataloniahotels.com so long as you are logged in.

Simple. Click here, search for a hotel and book your accommodation through our secure portal.

You can change your booking by telling us what you want to change through the online contact form on the website. Our customer service team will contact you within 48 hours. Or phone us. Remember not all changes can be made and additional costs may apply.

You can cancel your booking in the bookings section of the website or via the “Manage your booking” link on the confirmation email we send to your email address. Check the cancellation policy on the hotel webpage before cancelling.

You sure can! Just flag the "DO NOT USE MY TRAVEL CASH IN THE HOTEL" option when you book. The website will show you the price with the Rewards discount without redeeming the travel cash available in your Rewards account.

It depends on the booking cancellation policy. You can see the hotel's cancellation policy at www.cataloniahotels.com before you book or find it in your booking confirmation after making the booking.

There is a “I want to add a comment” box for special requests which you can use when you make your booking. If you want to make a special request after booking, please use the contact form on our website. Remember requests are not guaranteed and additional costs may apply. We suggest you check the conditions on the hotel page.

When you arrive at the hotel, you can redeem your travel cash during check-in or at check-out.
You can also call our Customer Service team to ask to redeem your travel cash.

If you have chosen the payment method “to pay at the hotel”, charges are always settled by the hotel. If your booking is refundable you are charged when you reach the hotel; if it is not refundable the hotel will charge you when you make the booking.

Regardless of the above, bookings of more than 4 rooms may be subject to special conditions and entail additional supplements. Once the booking has been made, the hotel will contact you to arrange payment in advance and the conditions will be non-refundable.

You can make any booking with a debit or credit card. If the person whose name the booking is in differs from that of the card supplied to guarantee the booking, the hotel will contact the card holder to authorise the procedure.

The email will most likely have gone to another folder. Check the spam and promotions folders on your email server. If you don't find it there, call or email us to let us know.

When you have logged in to the Catalonia Hotels & Resorts website, go to the Bookings section in your profile, where you will find the details of all your bookings. You will also get a confirmation email for your Rewards booking when you make it which will include all the details.

If you don’t show and the booking is not refundable, you will not be reimbursed the amount you have already paid. If you don't show and the booking is refundable (and was not cancelled before the free cancellation deadline), the amount indicated in the hotel cancellation policy will be charged to your credit card. This information is available while you make your reservation, (before confirming it and providing payment information), as well as in the summary at end of your confirmation email, in the “Booking conditions” section.

You can find the children's policy for each hotel in the individual hotel file on the Catalonia Hotels & Resorts website when you make the booking. Alternatively, you can find the details on the booking confirmation email if you have already made the booking. Additional charges may apply.

Each hotel has its own pets policy. You can find it in the hotel file on the Catalonia Hotels & Resorts website.

The address and phone number of all our hotels can be found in the individual hotel files on the Catalonia Hotels & Resorts website. This is where you will also find other information, such as the services they offer, booking availability and a description of the hotel.

The information is also available on the booking confirmation email and in the Contact section of the website (https://www.cataloniahotels.com/en/contact-us)

You bet! Just book as you normally do but use the details of the guests you have chosen in the booking process. Remember that the person whose name the booking is in is different to that of the holder of the card supplied to lock in the booking. The hotel will ask the card holder to authorise the procedure.

If your booking is a gift for another person and you would like to settle payment before they arrive, choose the “pay now” option on our website. If you have already confirmed the reservation and have chosen the “pay at the hotel” option, if you wish to advance payment, contact the hotel to supply your payment details and everything will be handled before your guest reaches the hotel.

The room check-in and check-out times are found in the hotel file on the Catalonia Hotels & Resorts website. If you think you might arrive outside of the specified check-in and check-out times, please notify the hotel, as additional charges may apply.

The best way to contact Catalonia Rewards if you have a problem with your booking is by phoning us. Please use the contact form on our website outside of office hours. Our customer service team will contact you within 48 hours. The hotel will do everything it can to help in the meantime.

Invoices are issued by the hotel. Remember to ask for an invoice at reception and supply the tax details you want to appear on it.

- Earn up to 6% of each booking in travel cash.

- Enjoy exclusive benefits at the destination when you stay with Catalonia Hotels & Resorts. Click here to see the perks of each level.

- Choose from a great variety of hotels, destinations and prices.

- Get the best online price.

- Exclusive offers and promotions for members only.

- Enjoy premier customer service. Personalise your preferences so the hotel knows them before you arrive for a fully satisfactory experience.

- Si tu reserva es reembolsable, cancela hasta con 24 If your booking is refundable, cancel with up to 24 hours’ notice.

Travel cash is a percentage of each booking you recover every time you book with Catalonia Rewards. Earn between 3% and 6% of each booking in travel cash depending on your membership level. Travel cash accumulates in your Catalonia Rewards account and can be instantly redeemed on your next bookings or kept for free nights in our hotels. When you join Catalonia Rewards the currency is EUR, but you can see the accumulated travel cash conversion in USD when you book if you prefer.

You can spend your travel cash on bookings you make over the Catalonia Hotels & Resorts website or on extras during your stay, but it must always be redeemed while you enjoy a Rewards reservation.

Each time you book a Catalonia hotel over www.cataloniahotels.com you earn between 3% and 6% of your booking in cash, depending on your membership level.

If you book a Catalonia hotel with the hotel directly (at reception, over the hotel website, by phone, etc.), you will also receive travel cash when you check out from the hotel

Travel cash is earned on the total price of the rate you have booked. Additional expenses such as extra beds, extra meals and visitor's tax do not contribute to travel cash.

The travel cash will be accredited to your Catalonia Rewards account when you leave the hotel and after checking that your booking payment was completed.

When you log in to the Catalonia Hotels & Resorts website, go to the Travel Cash section in your profile and see your booking details together with the travel cash you have earned on each booking.

You decide when to spend your travel cash. You can spend it as soon as it is in your account or keep it to travel free on a future booking.

It does. And the expiration date can vary depending on the type of travel cash. The travel cash you earn on your bookings lasts for 24 months, giving you enough time to decide how to use it. Additional travel cash, such as promotional vouchers, is normally valid for less time. The expiration date on all your travel cash can be seen in the Travel Cash section of your profile.

Yes, you can transfer the travel cash generated with your bookings to another member, so long as you request it from Customer Service. Remember that only the card holder can lodge the request since we need proof of ownership.

As a member of Catalonia Rewards, you will not accumulate Travel Cash or be able to redeem it when you have booked the Flight + Hotel package. The nights you spend will not count towards your membership, but you will have access to part of the benefits of the Rewards table.

You can consult the menus for celebracions, and weddings in the Caribbean or contact the hotel directly (use the search engine that you will find above, on this page). 

If you prefer, you can also contact our Customer Service Department: booking@cataloniahotels.com.

Yes, many of our hotels have rooms ideal for these events. 

If you decide to celebrate your event in one of our hotels, we will be delighted to prepare such a special day with you and you can even get married in our Caribbean resorts, our hotels for weddings in the Caribbean. 

Contact Celebrations in Europe: congresos@cataloniahotels.com

Contact Weddings in the Caribbean: weddingscaribbean@cataloniahotels.com

Contact Weddings in the Dominican Republic: dominicana.eventos@cataloniahotels.com

Contact Weddings in Mexico: mexico.eventos@cataloniahotels.com

Our MICE team will help you make your event a success. Get in touch through this email: congresos@cataloniahotels.com.

You can contact the hotel directly (use the search engine that you will find above, on this page). If you prefer, you can also contact our MICE team: congresos@cataloniahotels.com.