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ReviewPro GRI
The ReviewPro GRI is an evaluation based on the collection of numerical scores from hotel-sector opinion sites where guests give a quantitative assessment of their experience. The assessment is calculated every day using an algorithm developed by ReviewPro in conjunction with industry experts and advisers from leading programmes in hospitality management.
Jose Francisco Peña Gómez International Airport 31km - approx USD50 in taxi.
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The exclusive presidential suite ocean front rooms are distinguished by their size, a total of 95 square metres. They comprise a main area with an executive table, screen and internet connection for your meetings, a living room, an equipped kitchen, a bedroom with a king-sized bed and a bathroom with a whirlpool bath. Everything you need to work and relax at the same time and to enjoy the views over the Caribbean Sea. Booking this room will also give you access to our Premium Lounge.
The exclusive presidential suite ocean front rooms are distinguished by their size, a total of 95 square metres. They comprise a main area with an executive table, screen and internet connection for your meetings, a living room, an equipped kitchen, a bedroom with a king-sized bed and a bathroom with a whirlpool bath. Everything you need to work and relax at the same time and to enjoy the views over the Caribbean Sea. Booking this room will also give you access to our Premium Lounge.
From 402 US$
The sensational master suite ocean front rooms are located on the 20th floor of the hotel. They have 3 separate areas: a complete living room with a fully equipped kitchen and dining area, a bedroom with a king-sized bed and a full bathroom with a makeup mirror. You will enjoy incredible frontal and side views over the sea from these suites. Book this room for access to the exclusive Premium Lounge.
The sensational master suite ocean front rooms are located on the 20th floor of the hotel. They have 3 separate areas: a complete living room with a fully equipped kitchen and dining area, a bedroom with a king-sized bed and a full bathroom with a makeup mirror. You will enjoy incredible frontal and side views over the sea from these suites. Book this room for access to the exclusive Premium Lounge.
From 287 US$
The ocean front rooms are spacious and have a king-sized bed, a full bathroom, air conditioning, a flatscreen TV and free wifi. They also feature a panoramic picture window to enjoy stunning frontal sea views.
The ocean front rooms are spacious and have a king-sized bed, a full bathroom, air conditioning, a flatscreen TV and free wifi. They also feature a panoramic picture window to enjoy stunning frontal sea views.
From 126 US$
The ocean view rooms offer side views to the sea with their panoramic picture windows. The rooms are fitted with everything you need for your stay, such as a desk, minibar and coffee maker, among other amenities.
The ocean view rooms offer side views to the sea with their panoramic picture windows. The rooms are fitted with everything you need for your stay, such as a desk, minibar and coffee maker, among other amenities.
From 114 US$
The panoramic ocean front rooms are truly spacious and were renovated recently. They have a comfortable executive desk where you can work as if you were at the office. They are unique for their unmatched sea views through not one but two panoramic picture windows, one on the side and one at the front. Booking this room will give you access to the exclusive Premium Lounge.
The panoramic ocean front rooms are truly spacious and were renovated recently. They have a comfortable executive desk where you can work as if you were at the office. They are unique for their unmatched sea views through not one but two panoramic picture windows, one on the side and one at the front. Booking this room will give you access to the exclusive Premium Lounge.
From 172 US$
The suite ocean view rooms have been remodelled with a modern and contemporary design. They feature a large separate living room with sea views, a bedroom with a king-sized bed, two LCD TVs, one in each room, and a bathroom with a whirlpool bath. Booking this room will also give you access to the exclusive Premium Lounge.
The suite ocean view rooms have been remodelled with a modern and contemporary design. They feature a large separate living room with sea views, a bedroom with a king-sized bed, two LCD TVs, one in each room, and a bathroom with a whirlpool bath. Booking this room will also give you access to the exclusive Premium Lounge.
From 172 US$
The junior suite rooms on the sides of the building have panoramic picture windows from which to admire the beach and sea. These suites were recently redecorated in pale tones and feature a practical kitchen area, sofa and full bathroom with courtesy amenities.
The junior suite rooms on the sides of the building have panoramic picture windows from which to admire the beach and sea. These suites were recently redecorated in pale tones and feature a practical kitchen area, sofa and full bathroom with courtesy amenities.
From 154 US$
The superior ocean view rooms are large, covering 31 square metres, and are fully equipped with a coffee maker, iron, safe, full-length mirror and complete bathroom. The panoramic windows let you enjoy stunning views of the Caribbean Sea.
The superior ocean view rooms are large, covering 31 square metres, and are fully equipped with a coffee maker, iron, safe, full-length mirror and complete bathroom. The panoramic windows let you enjoy stunning views of the Caribbean Sea.
From 131 US$
The panoramic windows of the superior ocean front rooms boast stunning views over the Caribbean. These large rooms also offer a king-sized or twin beds, a spacious full bathroom with a hair dryer and courtesy amenities.
The panoramic windows of the superior ocean front rooms boast stunning views over the Caribbean. These large rooms also offer a king-sized or twin beds, a spacious full bathroom with a hair dryer and courtesy amenities.
From 143 US$
The premium ocean view rooms have excellent panoramic windows with side views to the Caribbean Sea. You will feel very much at home in these 31 square metre spacious rooms with a modern décor. They have a king-sized bed, flatscreen TV, a sofa to chill out on and a full bathroom with a hair dryer.
The premium ocean view rooms have excellent panoramic windows with side views to the Caribbean Sea. You will feel very much at home in these 31 square metre spacious rooms with a modern décor. They have a king-sized bed, flatscreen TV, a sofa to chill out on and a full bathroom with a hair dryer.
From 154 US$
The premium ocean front rooms are distinguished by their panoramic windows that let you enjoy magnificent frontal views of the Caribbean Sea. You will love their contemporary design, king-sized bed and living area with a sofa or armchairs to relax after a long day.
The premium ocean front rooms are distinguished by their panoramic windows that let you enjoy magnificent frontal views of the Caribbean Sea. You will love their contemporary design, king-sized bed and living area with a sofa or armchairs to relax after a long day.
From 160 US$
Catalonia Santo Domingo it’s a sensational 21-story tower hotel located in front of the Caribbean Sea. Rooms offer amazing ocean views to the ocean with panoramic windows. Most of the hotels facilities face to the ocean as Filigrana Restaurant, Terrace Bar & Lounge, Gym and outdoor pool. Catalonia Santo Domingo is the only hotel in the city offering 1,100 mts2 of meeting facilities located at the same floor level connected all though an elegant foyer. Free WiFi. A perfect location near to the Colonial Zone, Theaters and Comercial district. Just 30 minutes away from Las Americas International Airport (AILA).
Right on the boardwalk of the Dominican capital you will find the imposing Catalonia Santo Domingo hotel, located on the seafront and with spectacular views. The great tower has 21 floors and 228 rooms, from all of them you will have views of the Caribbean Sea and the impressive sunsets. In addition, we offer all the necessary services so that you can enjoy your stay whether you are traveling for leisure or business.
The star of our rooms is the ocean front presidential suite, with no more and no less than 95 m2, which includes a large meeting room with an executive table and a screen so you can hold your work meetings comfortably without leaving your room. But it's not the only one, we have more room categories either with an executive table or with free access to our Premium Lounge. This is a space on the 20th floor ideal for working, meeting or relaxing while enjoying snacks throughout the day with sweet and savory snacks, coffees and Dominican rums.
Go up to the seventh floor of the Catalonia Santo Domingo hotel to cool off with a swim in our pool or tan on the sun loungers. You can also treat yourself to a relaxing massage or a body treatment in our massage cabins, or keep fit in the gym while you contemplate panoramic views of the boardwalk and the Caribbean Sea.
Charge your batteries each morning at the Sea Blue restaurant's breakfast buffet, perfect for starting your day with lots of energy. Choose from a wide variety of sausages, cheeses, fruits, breads and pastries baked at the moment, as well as dietetic products. At lunch and dinner, taste exquisite Mediterranean dishes with Dominican touches in our exclusive Filigrana restaurant. Located on the fifth floor of the hotel and with panoramic windows, it has a seasonal menu in which you will find the best meats, rice dishes and other proposals in a space with an avant-garde design.
During the day you also have options to eat something quick and delicious at the Snack Bar 500 in the hotel lobby. Choose between Spanish tapas, pizzas, meat, fish and more. Or why not take a break from your day with a coffee and a sweet treat in our Aromes Coffee Shop? When the sun goes down and until late at night, the Pearl Urban Lounge at the Catalonia Santo Domingo hotel is the hotspot in the city. Just renovated with a design in the latest trend, it is a space where tourists and locals come for its great atmosphere with music, events, cocktails and a menu of international cuisine with wood-fired pizzas.
If you come for work reasons, you will like to know that the Catalonia Santo Domingo hotel is one of the main business and convention centers in the city. This is thanks to our 13 meeting rooms that, together, total more than 3,000 m2, perfect for organizing your work commitments. All are renovated and equipped with the latest technology in screens, lighting and sound. In addition, some of them, such as the Tulum and Bayahíbe rooms, offer natural light and views of the sea. If you need to hold a large conference, we have the Gran Salón, with the capacity to hold up to 700 attendees and high-resolution LED screens.
The Catalonia Santo Domingo hotel is located in a privileged location within the Dominican capital. Just thirty minutes by car from Las Américas International Airport and a walk from the historic center of the city, where you can learn more about the history of the Dominican Republic, the first place where Christopher Columbus landed on his journey to the new world. You cannot miss the colonial city, where there are some of the most emblematic monuments such as the Puerta del Conde, the Parque de la Independencia, the Primada de América Cathedral or the Ozama Fortress.
Have breakfast every day as if it were Sunday in our large buffet, where you can choose from a wide variety of local fruits, cheeses and sausages, hot dishes, pastries and breads baked at the moment and a selection of dietetic and gluten-free products. In addition, we have a special menu of Nespresso coffees so you can start the day with energy
From Monday to Friday from 6:30 a.m. to 10:30 a.m. | Weekends and holidays from 7:00 a.m. to 11:00 a.m.
On floor 5 of the Catalonia Santo Domingo hotel you will find a gastronomic space with avant-garde design. We are talking about the Filigrana restaurant, where you can enjoy an exquisite menu created by our chef that combines Mediterranean cuisine with native Dominican products. Taste dishes such as sancocho, salmorejo with mango, shrimp risotto, fried yucca or one of our charcoal-grilled meat cuts. All this while admiring the incredible views of the Caribbean Sea through the panoramic windows of the Filigrana.
From Monday to Sunday from 12:00 p.m. to 11:00 p.m.
ebocarestaurants.com/restaurants/filigrana-santo-domingo/Located in the lobby, our Snack Bar 500 is the perfect place for a drink or a quick bite to eat. It offers you a wide selection of local and international drinks, as well as dishes such as pizzas, Spanish tapas, meat, fish, desserts and a variety of coffees. In addition, on its large television screen you will enjoy your favorite sporting events.
From Monday to Sunday from 10:00 a.m. to 12:00 a.m.
We know how comfortable it is in our rooms, so why go out? In our room service you will find the variety you are looking for without leaving the comfort of your room. Choose between options of meat, fish, pizza, salads and sandwiches, as well as a selection of Spanish tapas. You decide what you want to eat and we'll take it to your room.
24 hour service from Monday to Sunday.
Events and Conventions at the Catalonia Santo Domingo
The Catalonia Santo Domingo is a hotel designed to create memorable experiences for every traveller who visits us, in which its services and facilities will make your business or leisure activities a continuous success. The Catalonia Santo Domingo hotel has 228 guest rooms and 11 event and meeting rooms, located on the sixth floor of the hotel, with the latest screen and lighting technologies. A total of 3228 square metres of function rooms designed to offer our guests comfort and functionality, letting them carry out different activities on a single floor at the same time, offering natural light and privileged views over the Caribbean Sea and the pool. There is no question that our hotel is the perfect choice to host events, banquets and conventions in Santo Domingo. Very importantly, all of our function rooms have courtesy wifi, screens and sound equipment.
m² |
Cocktail |
Banquet |
Cabaret |
U |
School |
Theatre |
Meeting |
|
---|---|---|---|---|---|---|---|---|
Tulum Room |
60 |
- |
- |
- |
- |
- |
- |
14 |
Bayahibe Room |
50 |
60 |
40 |
- |
35 |
32 |
56 |
35 |
Barcelona Room |
145 |
100 |
60 |
- |
35 |
60 |
125 |
35 |
Berlin + Barcelona Room |
230 |
170 |
120 |
- |
70 |
105 |
200 |
70 |
Madrid Room |
60 |
40 |
50 |
- |
25 |
30 |
40 |
25 |
Bruselas Room |
225 |
230 |
280 |
- |
56 |
127 |
250 |
56 |
Executive Room |
- |
- |
- |
- |
- |
- |
- |
- |
Weddings and Celebrations at the Catalonia Santo Domingo
To host weddings and celebrations at the Catalonia Santo Domingo, our event rooms offer important added values that positively impact the décor of the venue, with attractive light play, screen technology and high ceilings. The best rooms for these types of events are the Gran Salon and the Brussels room, providing the space you want and a tip-top service, highly competitive prices and the quality cuisine our brand is known for. We have special packages for social events like weddings, graduation parties, quinceaneras, etc. We adapt to your needs tailoring your event. In addition to the hotel rooms we have the Filigrana Restaurant, the Buffet Sea Blue Restaurant, the Pearl Urban Lounge, our pool area and Baqua Pool Bar and the Snack Bar 500 and Aromes in the first floor lobby.
Large and bright, with screens and projectors up to 16,500 lm. Can be divided for into two, three or four independent rooms.
Enjoy the hotel and the sea views over Santo Domingo while you sip a cocktail.
The Filigrana Restaurant is available for an à la carte lunch or dinner. It features stunning sea views through the panoramic picture windows.
Indulging you and satisfying your every wish is our byword. That’s why we’re offering you this upgrade so that you can enjoy exclusive amenities, added extras, and more comfortable and better located rooms.
Choose from a long list of treatments such as massages, facials, body treatments and special rituals for couples, ideal for relaxing and enjoying your stay with us.
Fall in love with our honeymoon suites while you enjoy paradise with your partner. Let us indulge you whenever you feel like it with a couples’ massage or a romantic dinner amongst many other added extras.
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Catalonia Santo Domingo Santo DomingoAfter 3.00 pm
Until 12 midday.
Children may stay
One free crib per room (on request)
Extra beds (on request)
Pets not allowed
Consider
If the name of the credit card supplied when booking at the Catalonia Santo Domingo hotel does not coincide with the name of the guest, please contact the hotel in advance. An identity check and valid credit card are required to check in. The hotel reserves the right to pre-authorise the credit card prior to the entry date. If the card is invalid, we will contact you to request a valid card. If more than 24 hours have passed, the reservation may be cancelled.
For bookings of more than 4 rooms or more than 8 nights, payment must be made in advance at this establishment. Once the booking has been made, the hotel will contact guests to organise advance, non-cancellable payment.
Access to the Premium Lounge: US$29 per person per day + taxes (included for bookings made in the Panoramic Ocean Front, Suite Ocean View, Màster Suite Ocean Front and Presidencial Suite Ocean Front rooms). The Premium Lounge is for adult use only. Children under 12 years of age are not permitted. Adolescents from 13 to 18 must be under adult supervision.
Payment: Dominican pesos, euro, US dollar and Visa, Mastercard and American Express credit cards.
The Catalonia Santo Domingo hotel has a dedicated car park. Booking not necessary. Price: USD5/day.
Requests regarding bed options are subject to availability.
Adaptors: 110/220 volts. American connection (no need to bring own adaptor).
The Catalonia Santo Domingo Hotel enjoys an excellent location from where you can easily visit the beach.
These are some of the most famous landmarks in Santo Domingo, but don't forget other important tourist sites such as Boca Chica and the Malecón.
In addition to the Catalonia Santo Domingo Hotel, you may also be interested in other all-inclusive hotels, adults-only hotels or business hotels.
Or if you prefer, Catalonia Hotels & Resorts has fantastic hotels with a car park, accessible hotels and hotels with free wifi.
The Catalonia Santo Domingo Hotel enjoys an excellent location from where you can easily visit the beach.
These are some of the most famous landmarks in Santo Domingo, but don't forget other important tourist sites such as Boca Chica and the Malecón.
In addition to the Catalonia Santo Domingo Hotel, you may also be interested in other all-inclusive hotels, adults-only hotels or business hotels.
Or if you prefer, Catalonia Hotels & Resorts has fantastic hotels with a car park, accessible hotels and hotels with free wifi.
We have detected that you have not accepted the Catalonia Rewards Conditions of Participation, as well as its Conditions of Use and Privacy. In order to continue being a member of Catalonia Rewards and to give you all the benefits associated with membership, we need you to accept the Conditions.
If you do not wish to accept the conditions and wish to unsubscribe, please send us an email to members@cataloniarewards.com indicating your name, surname and Catalonia Rewards ID.
1.Introduction
1.1. DUQUES DE BERGARA, S.L., with registered address at Bergara 11, 08002 Barcelona and holder of tax identification number (C.I.F.) B-58227877 (hereinafter, "Catalonia Rewards"), offers its users the opportunity to join the rewards and loyalty programme of the hotel chain Catalonia Hotels & Resorts (hereinafter, "CHR"), through which members can enjoy excellent prices at CHR hotels and, at the same time, enjoy a unique CHR booking experience.
1.2. This document governs the terms and conditions of Catalonia Rewards membership (hereinafter, "Terms and Conditions of Membership") and details the process for obtaining and redeeming Catalonia Rewards points (hereinafter, "Travel Cash") by the registered users of Catalonia Rewards (hereinafter, the "Member" or "Members"), subject to the specific terms applicable to each kind of transaction available to them through www.cataloniahotels.com (the "Website").
1.3. After filling in the Catalonia Rewards' registration form, the Member acknowledges that she/he has read, understood and agrees to the content of these Terms and Conditions of Membership and remains subject to them for the duration of her/his membership. The registration form is available on (i) the Website of Catalonia Rewards; (ii) at the reception desk of CHR Hotels; (iii) on any other medium that CHR may make available for this purpose; (iv) and/or by paying the Exclusive Traveler Club membership fees.
1.4. Members may book at all the CHR hotels posted on the Website (hereinafter, the "Hotels") subject to availability, and for the services and at the rates available at any given time, whose current terms and conditions in force shall be available to them on the Website.
1.5 These Terms and Conditions of Membership shall also apply to the members of the Exclusive Traveler Club (hereinafter, “ETC”) in all matters, unless specifically stated otherwise.
2. Signing up to the programme
2.1. Natural persons of legal age and legal entities may become Members of Catalonia Rewards.
2.2. Signing up to the programme is free of charge.
2.3. Signing up to the programme and the subsequent application to open a Catalonia Rewards account (hereinafter, the "Catalonia Rewards Account" or "Account") in order to be able to enjoy the advantages associated with it shall be processed by duly filling in the form using the channels mentioned in clause 1.3 or by taking out ETC membership.
2.4. During the registration process, the Member must provide Catalonia Rewards with the following personal data: (i) full name; (ii) country; (iii) contact email; and (iv) password. Furthermore, during her/his relationship with Catalonia Rewards and in engaging services through the platform the Member may be asked to provide other personal data from time to time.
2.5. The Member warrants that the personal data submitted by her/him to Catalonia Rewards are accurate, true and up to date. In order to ensure this, the Member may modify the information in her/his profile at any time.
2.6. Each Member may only sign up to one Catalonia Rewards Account. The Catalonia Rewards Account is personal, non-transferable and shall identify its Members using their personal data and amount of Travel Cash accumulated. The Member acknowledges that for security reasons and in order to prevent fraudulent behaviour, the Catalonia Rewards Customer Service Centre may request documentation (e.g. a copy of an identity card) by telephone or email, or information strictly necessary to verify the identity of the Member. This information shall be stored in accordance with the security measures established by the personal data protection regulation in force.
2.7. If a legal entity holding a Catalonia Rewards Account makes a reservation on the website or through the direct channels established for this purpose, it will generate the corresponding Travel Cash that will be granted (i) to the natural person who has stayed in the room, provided that he/she is a member; (ii) to the natural person that Catalonia Rewards identifies as the main guest, provided that he/she is a member, in the event that there is more than one guest. For these purposes, and provided Catalonia Rewards does not establish a different criterion, the person identified as the main guest on the form provided to make the reservation will be considered the main guest. Catalonia Rewards is always responsible for the criteria for assigning the Travel Cash, and may modify it when the needs of the business so require, without this entailing the loss of the Travel Cash accumulated by the guest. Consequently, the legal entity holding a Catalonia Rewards Account will not be able to benefit from the advantages reserved for individuals. Thus, as they cannot stay overnight at the hotel as such, they will not be able to generate Travel Cash or accumulate nights, nor will they be able to upgrade their membership level. However, the legal entity will at all times have the Great level of the programme and will be able to benefit from the discounts reserved for members of the Catalonia Rewards Account when making reservations on the website. Under no circumstances shall Catalonia Rewards be liable for the relationship between the legal entity that holds the Account and the natural person who enjoys the corresponding overnight stay.
2.8. The advantages that may be associated with the Programme's various levels of membership as defined in section 4 below are linked to the actual overnight stays that the Member had accumulated over a period of twelve (12) months from the date of registration for the Programme or that of an upgrade to a higher level, except for ETC members.
3. Personal area
3.1. When users register as Members of the programme, they shall have access to their own private area (hereinafter, the "Personal Area"), provided that they correctly identify themselves as Members by entering their log-in details.
3.2. By logging in to their Personal Area, Members may, amongst others, check their Travel Cash status, see details of recent transactions in terms of accumulation and use of Travel Cash, see upcoming bookings, access their online booking history at www.cataloniahotels.com and change their profile settings.
3.3. Catalonia Rewards may under no circumstances be held liable for the undue access of a third party to the Personal Area or for any fraudulent use that Members may make of their Catalonia Rewards Account.
4. Levels of Catalonia Rewards membership
4.1. There are four levels of membership, based on the number of hotel nights booked and used in a period of twelve (12) months to be counted from the date on which the Member signs up to the programme or is upgraded to another level.
4.2. Each level is associated with a number of specific benefits for belonging to Catalonia Rewards that may be consulted at any time on the Website. Only the hotel nights booked through direct CHR channels, i.e., the Website, the CHR booking centre, a direct telephone call to a Hotel or in person at the reception desk of the Hotel, shall count for assigning membership level. Bookings through third parties (e.g., tour operators, travel agencies, online hotel booking websites) shall not be valid for negotiated prices, employee prices, group prices, events and conventions, crew prices.
For ETC members, the membership levels shall be set depending on the type of ETC membership purchased. Gold ETC members shall be given the Rewards’ Circle level, Platinum ETC members allocated the Rewards’ Star level and the ETC Infinity members the Rewards’ Top level. These are set categories that may not be upgraded or downgraded. Therefore, clauses 4.3, 4.4, 4.6,4.7, 4.9 and 4.11 shall not apply.
Should an ETC member upgrade or downgrade her/his ETC membership, this shall not affect her/his Rewards’ membership, which shall remain the same as that initially signed up to.
Bookings made at Catalonia Hotels & Resorts in Europe directly through the ETC platform at https://www.exclusivetravelerclub.com shall also count as direct bookings.
4.3. Catalonia Rewards shall award the following levels based on the following criteria:
Great Guest. This is the starting level of all new Members and those who have booked and stayed overnight for up to three (3) times at the Hotels.
Circle Guest. This is the level awarded to Members who have booked and stayed overnight between four (4) and thirty-four (34) times in the Hotels.
Star Guest. This is the level awarded to Members who have booked and stayed overnight between thirty-five (35) and forty-nine (49) times in the Hotels.
Top Guest. This is the level awarded to Members of the Loyalty Programme who have booked and stayed overnight fifty (50) or more times in the Hotels.
4.4. In all of the above cases, the Member shall have a period of twelve (12) months to be counted from the date on which the category was obtained for fulfilling the aforementioned conditions of the category or twelve (12) months from the date of registration for the programme. Should the Member fail to fulfil any of the requirements set out above for the category into which she/he falls, she/he shall be downgraded to the level immediately below that, and so on.
4.5. Notwithstanding the foregoing, Catalonia Rewards may create special levels of membership based on commercial criteria or on agreements with individuals, businesses and/or groups.
4.6. The number of nights that shall be taken into consideration to gain access to one of the levels specified above shall correspond to the sum of the overnight stays spent and paid by the Member.
4.7. Should two Members stay in the same room, only the one considered to be the main guest shall be entitled to count these nights towards an upgrade.
4.8. Should two rooms be booked that are occupied by two different Members, they shall both individually accumulate the overnight stays spent, regardless of who paid for them. Should two rooms be booked but only one is occupied by a Member who has paid for both rooms, she/he shall only accumulate the overnight stays of her/his room.
4.9. If the Member of the Programme reached or exceeded the number of overnight stays spent using Catalonia Rewards that are set for the level in question, she/he shall automatically be upgraded regardless of whether or not the year has elapsed. In this case, the twelve-month period that Catalonia Rewards shall take into account to calculate a Member's upgrade or downgrade on the Loyalty Programme shall start to be counted again from the date on which the Member was upgraded or downgraded.
4.10. Upgrades and downgrades shall be automatically carried out by Catalonia Rewards.
4.11. They shall not entail restarting the calculation of overnight stays from scratch for the purposes of membership.
4.12. Catalonia Rewards may modify the conditions associated with each level of membership from time to time (e.g., the number of overnight stays required to belong to one level or another, the number of months for calculating rewards, etc.).
4.13. Notwithstanding Catalonia Rewards' entitlement to suspend a Member who engages in fraudulent registrations or bookings, Catalonia Rewards reserves the right to downgrade that Member by up to three levels, at its entire discretion, in the event that she/he makes fraudulent use of her/his membership or if she/he fails to show up for bookings made through one of the direct booking channels.
5. Accumulation of Travel Cash
5.1. The aim of Catalonia Rewards is to reward its Members. Therefore, amongst other advantages, for every booking that the Member makes through CHR's direct channels, she/he shall automatically accumulate Travel Cash redeemable as discounts on future bookings at any of the Hotels posted on the Website. In order for Travel Cash to be released, the booking must have actually been used and paid for. In the event that a Member books a Hotel through a third party, no Travel Cash shall be earned nor shall the nights of this booking be counted.
5.2. Travel Cash is calculated as a percentage of the total price of each booking. If the percentage to be converted into Travel Cash is a decimal fraction, it shall be rounded up by two decimal places to calculate the Travel Cash.
5.3. Each Travel Cash point is equivalent to a one (1) euro discount on future bookings.
5.4. If a booking is made in a currency other than the euro, Travel Cash shall be converted by using the official exchange rate in euros established to that effect at the time the booking is paid for.
5.5. The percentage of Travel Cash accumulated with each booking depends on the membership level subject to the following terms:
Percentage of Travel Cash accumulated per booking according to the level of membership (on the total price)
•Great Guest: 3 %
•Circle Guest: 4 %
•Star Guest: 5 %
•Top Guest: 6 %
5.6 Travel Cash may be earned shall for hotel bookings and board at the time a booking as made, as well as for any extra items regulated by the provisions in clause 6.6.
5.7. The Travel Cash earned shall expire twenty-four (24) months after it has been obtained, unless it is redeemed.
5.8. Travel Cash may be earned for stays (up to a maximum of 10 rooms per account holder for each stay) that form part of the programme, in different proportions and subject to the specific restrictions and limitations of each Hotel and booking. Bookings of more than 4 rooms may be subject to special conditions and entail surcharges. Once a booking has been made, the Hotel shall contact the Member to arrange advance payment.
5.9. Travel Cash may not be exchanged for money or other services beyond those specified by Catalonia Rewards.
5.10. Should a booking be made for two rooms to be occupied by two different Members, if one of them pays for the two rooms, her/his account shall be credited with the proportion of Travel Cash to which she/he is entitled based on her/his profile.
5.11. Should two or more Members stay in the same room, only the one considered to be the main guest shall accrue the proportion of Travel Cash to which she/he is entitled based on her/his level in the programme.
5.12. Once new Members have joined the programme, they shall begin earning Travel Cash on their first stay, as long as the booking is made through CHR’s direct channels including the ETC website at https://www.exclusivetravelerclub.com .
5.13. If at any time circumstances beyond the control of Catalonia Rewards should arise that cause the service using and/or accumulating Travel Cash to be interrupted due to a technical fault, Members shall be entitled to continue to accumulate any Travel Cash not recorded, but may not use their Accounts until communications have been re-established and may not ask Catalonia Rewards for any benefit or compensation for this circumstance. Travel Cash shall be credited to the Catalonia Rewards Account of each Member a maximum of 72 hours after the corresponding booking has been used and provided that these services have been fully paid for.
5.14. Travel Cash shall under no circumstances be earned in the event of advance cancellation without payment of the booking or of failure to pay (fully or in part) the amount of the booking or for services and products subject to special promotions, unless stated otherwise.
For each of the bookings that the Member makes through CHR’s direct channels, Travel Cash shall automatically be accumulated that may be redeemed against future discounts at any of the Hotels posted on the Website, except for ETC members who may not redeem it in future bookings. In order for Travel Cash to be released, a booking must have actually been used and paid for. In the event that a Member books a Hotel through a third party, no Travel Cash shall be earned nor shall the nights of this booking be counted.
5.15 ETC members entitled to the benefits of Catalonia Rewards may earn Travel Cash for stays at Catalonia Hotels & Resorts, as described in the following table:
They shall also earn Travel Cash for extra services charged to their hotel room, as described in section 6 below.
It should be highlighted that the fixed amounts shown in the table above are per stay.
6. Redeeming Travel Cash
6.1. Travel Cash earned for each booking may be redeemed in the next booking made by the Member, except in the case of ETC members. Members may also accumulate Travel Cash (up to its expiry) in order to obtain the corresponding discount on future bookings of their choice, except in the case of ETC members.
6.2. Travel Cash may be redeemed on the date of check-in or check-out from a Hotel, except in the case of Catalonia Santo Domingo, which only allows this at the time of check-in.
6.3. Should a non-refundable rate be chosen, Travel Cash may not be redeemed as payment is made at the time a booking is made and may not be redeemed on arrival at the Hotel.
6.4. Redeemable bookings shall also earn Travel Cash.
6.5. The Member is directly responsible for the payment of any taxes that may arise as a result of transactions involving Travel Cash.
In the case of ETC members, the redemption of Travel Cash is only available for the extra services allowed by the programme.
6.6 ETC members and Catalonia Rewards Members may redeem Travel Cash on extra services in the Hotel that renders these services, provided the payment of any given service is charged to the cost of the room in the Hotel that an ETC member stays at. The Travel Cash earned shall be equivalent to the number of overnight stays according to each profile: 3%, 4%, 5% and 6%.
The extra services that earn Travel Cash are:
General Services
- Car park
- Eboca restaurants
- Breakfast, room service, lunch, dinner and minibar
- Room upgrade
- Laundry
Specific services in the Caribbean
- Caribbean day pass
- Green golf course fee in the Caribbean
- Wines in the Caribbean
- Romantic dinner
- Hairdressers in the Caribbean
- Products in stores in the Caribbean, except chemists’
- Pearl Beach Club
- Alegría Spa
Catalonia Rewards reserves the right to withdraw or add extra services entitled to redemption, in which case prior notification shall be given by email or by updating these Terms and Conditions of Membership.
7. System for Travel Cash claims
7.1. Members are entitled to submit claims when, in their opinion, the information on their Catalonia Rewards account and/or balances sent by Catalonia Rewards do not comply with the provisions of these Terms and Conditions of Membership.
7.2. Members may submit a claim in such cases using the form available for this purpose on the Website (https://www.cataloniahotels.com/en/contact-us) and must, in any event, state the service engaged to which the claim relates, as well as provide proof of the transaction in question in every case.
7.3. In such cases, Catalonia Rewards’ liability shall be limited to remedying the error as soon as the Member provides proof of he/his entitlement to remedy.
7.4. Claims may be submitted within a term of three (3) months from the check-out date of the stay in question.
8. Other exclusive benefits at destinations and special promotions for Members
8.1. The benefits at destinations available at any given time for each level of membership can be seen on the membership level table posted on the Website at https://www.cataloniahotels.com/en/rewards.
ETC members shall be entitled to all benefits except for the Gastronomic Experience in Hotels in the Caribbean.
8.2. In any event, all benefits shall be subject to Hotel availability and some may be related to the type of accommodation booked. For example, in the event that the same Member has more than one consecutive booking at the same hotel, the welcome pack or VIP welcome pack will only be delivered on the first day of the first stay, etc.
8.3. Benefits shall not apply in the case of bookings at a specially negotiated price by the Member or a third party with the Hotel, or in the case of bookings made through third parties (ETC is not considered to be a third party).
8.4. Catalonia Rewards may offer special promotions to its Members, as well as to users of the Website to encourage them to register as a Member. Each of these special promotions shall be governed by its own terms and conditions. Catalonia Rewards reserves the right to set a different expiry for the Travel Cash earned in a special promotion.
8.5. In addition to the exclusive benefits in place, a Hotel may, at its sole discretion, offer additional advantages to the Members.
9. Bookings, prices and special rates
9.1. Catalonia Rewards is a loyalty programme with a platform for managing bookings. Hotel services must be engaged directly by the Member from the Hotel in question.
9.2. All prices on the Website are per room for full board (and are shown with VAT and other taxes payable [subject to changes in these taxes]), unless stated otherwise on the Website or in confirmation emails.
9.3. Catalonia Rewards shall publish its prices in euros (EUR) or dollars (USD), notwithstanding the fact that bookings made at Hotels located outside the eurozone whose payment is made directly at the Hotel must be paid in the local domestic currency.
9.4. On occasions, the Website may display a rate that is cheaper than another for the same specific stay in a Hotel. These rates set by the Hotels may include restrictions and special conditions (related to the cancellation policy, for example). Members must therefore check all the information on the room and the rate thoroughly in order to find out about its terms and conditions before making a booking.
9.5. If a booking is refundable, the credit card provided by the Member shall be used as a guarantee. In the event of a no-show, the amount due for the first night or nights stated on the conformation of the booking(s) shall be charged.
9.6. If the price of a room is non-refundable, neither changes nor cancellations shall be allowed and, in the case of a cancellation or no-show, the full room price shall be charged.
The credit card provided by the Member shall be used to debit the full price of the booking.
10. Payment of bookings without redeeming Travel Cash
10.1. Members must pay the Hotel directly for the price of the booking when their stay has ended, in the currency and using the means of payment that the Hotel has established in its specific terms and conditions.
10.2. When the booking is made, the Hotel may require that the Member provide a credit card number through as a guarantee of the booking.
10.3 Each booking is subject to specific terms and conditions regarding its cancellation, type of room, guests' identity documents, accommodation package, etc. Members must read the specific terms and conditions of each booking carefully before completing it.
11. Payment of redeemable bookings
11.1. In the case of redeemable bookings, the Member must exchange the part of her/his accumulated Travel Cash in her/his Account at the time she/he checks in or out of the Hotel. The maximum number of points that may be exchanged in a booking using redeemable Travel Cash is the total price of the booking the user wishes to make. If the Member only trades in part of her/his points, she/he must pay the rest in the currency and using the method of payment that the Hotel has established in its corresponding special terms and conditions. ETC members may not redeem Travel Cash for the payment of Hotel bookings, except for the extra items regulated by the provisions in clause 6.6.
11.2 Each booking is subject to specific terms and conditions regarding its cancellation, type of room, guests' identity documents, accommodation package, etc. Members must read the specific terms and conditions of each booking carefully before completing it.
11.3. Should the Member cancel a booking using redeemable Travel Cash within the deadline allowed by the Hotel for cancelling bookings without charges or penalties, the amount, if applicable, that had already been charged to the Member's credit card shall be refunded. This refund shall be paid within seven (7) calendar days at most following the cancellation of the booking on the Website, whilst the Travel Cash shall be paid back into her/his Rewards Account provided the Travel Cash used had not been spent beyond its date of expiry, as in such cases she/he would forfeit the part of the Travel Cash spent beyond its date of expiry.
12. Bookings in special situations
12.1. In the case of some special rates or offers, the Hotel may require payment in advance. In this case, the credit/debit card of the Member may be pre-authorised or charged (sometimes without a refund option) when the booking is made.
12.2. Members must therefore check all the information on the room thoroughly in order to find out about the special terms and conditions before making the booking.
13. Transfer of Travel Cash
13.1. The transfer of Travel Cash between Catalonia Rewards Accounts of different account holders may be made at any time through the Catalonia Rewards Customer Service Centre. Only the holder of the donor Rewards Account may request the transfer of her/his Travel Cash. Requests by persons other than the Account holder shall not be dealt with. The donor must write an email to transfer Travel Cash in order to prove that she/he is the Account holder. The Travel Cash transferred shall be subject to the same term of expiry and conditions for using it as the holder who transfers it was. Therefore, the new Account holder who receives points through such a transfer may only redeem or use them under the same terms and conditions to which their former holder would have been subject.
13.2. Travel Cash transferred to another Account holder shall under no circumstances count towards or be taken into account for the purposes of setting the level of Catalonia Rewards of that Account holder.
13.3. Travel Cash from promotions and packages may not be transferred.
14. Fraudulent use of credit cards
14.1. Should a credit/debit card company or bank charge the Member an amount due to unauthorised transactions as a result of a booking made on the Website, Catalonia Hotels shall refund up to a maximum of 50 euros or the equivalent amount in the local currency.
14.2. In order for Catalonia Rewards to compensate the Member, she/he must inform her/his bank or credit/debit card company of the fraud immediately and contact the Catalonia Rewards Customer Service Centre by calling +34 932 360 059 or by filling in the form available for this purpose on the Website (https://www.cataloniahotels.com/en/contact-us), with proof provided of the fraudulent charge in the latter case. This compensation shall only apply to bookings made using a credit/debit card on the Website's secure server and to unauthorised payments made using a credit/debit card on the Website's secure server, due to a failing or the negligence of Catalonia Rewards, for which the Member is not liable.
15. Fraudulent Use of an Account by a third party
15.1. In the case of the fraudulent use of an Account by a third party, the Member who is the holder of the Account affected undertakes to notify the Catalonia Rewards Customer Service Centre (+34 932 360 059) or to fill in and send the form available for this purpose on the Website (https://www.cataloniahotels.com/en/contact-us) as soon as she/he becomes aware of this circumstance.
15.2. On receiving notification of fraudulent use from the Member, Catalonia Rewards shall immediately cancel the Account and shall assign the amount of Travel Cash accumulated to a new Account, which shall be opened in the name of the Member as soon as possible.
15.3. Catalonia Rewards shall in no event be liable for fraudulent use that third parties may make of the Account and the benefits accumulated in it.
16. Personal data
Information with reference to this section can be found in section 2.6 of the Privacy Policy, which can be consulted here.
17. Cancellation of the Member's Account
17.1. The Catalonia Rewards Account does not expire, but it may be blocked and membership may be cancelled for any of the following reasons:
a. At the request of the Member by filling in the form made available for this purpose on the Website's Personal Area or contact section (https://www.cataloniahotels.com/en/contact-us). You may request that your membership be cancelled by writing to Calle Córcega, 323 – 08037 Barcelona. The voluntary cancellation of your membership shall entail the automatic loss of your Travel Cash and benefits from the time that your Account is blocked and you lose membership status on the Programme.
b. At the request of Catalonia Rewards:
• Whenever force majeure events occur or if due to legal or other requirements the Loyalty Programme had to be cancelled.
• Due to the death or disappearance of the Member.
• Whenever the business strategy of Catalonia Rewards so requires.
• Catalonia Rewards likewise reserves the right to temporarily suspend or definitely cancel a membership due to: (i) a breach of these Terms and Conditions of Membership; (ii) fraudulent registrations or making fraudulent bookings at Hotels; (iii) failure to make payments; and (iv) inappropriate behaviour in a Hotel, notwithstanding the right of Catalonia Rewards to claim for damages, if applicable. In all of the abovementioned cases, the Member shall automatically lose all rights to use her/his Account and the benefits associated with the programme, as well as all of the Travel Cash accumulated in all cases.
17.2. Should cancellation be due to Catalonia Rewards' business strategy (including, but not limited to, it being declared bankrupt), Members of the Loyalty Programme shall be granted a term of three (3) months to redeem their Travel Cash. However, they shall no longer be entitled to obtain Travel Cash or the benefits and advantages for the remainder of this term.
17.3. In each of the cases listed under paragraph (b) of Clause 17.1 above, as this programme is free of charge for the Member, the Member expressly waives the right to claim for damages from Catalonia Rewards due to the cancellation of the Account and/or the programme.
17.4. The sale or barter of Catalonia Rewards Accounts or Travel Cash is strictly prohibited and shall give rise to the immediate cancellation of the Account and membership of the programme.
18. Limitation of liability
Catalonia Rewards may not be held liable for the following:
• The use and/or purpose for which Members may use their Catalonia Rewards Account and accumulated Travel Cash.
• Any failure by the Member to comply with the obligations set out in these Terms and Conditions of Membership.
• Any shortcomings or failings in the accumulation of Travel Cash or in the processing of data not directly attributable to Catalonia Rewards or that is beyond the reasonable control of Catalonia Rewards.
• Any indirect or subsequent damages caused to the Member that may arise from the use of the Account or of any of the benefits or services provided as a result of running the Loyalty Programme.
• The provision of hotel services booked through the Website (which are the exclusive responsibility of the Hotel). In the event of claims relating to services received, Members must firstly contact the Hotel and, should a solution to a dispute not be obtained, they may contact Catalonia Rewards so that it may assist, to the extent possible, in the definitive resolution of the dispute.
• The features of the Hotel or any potential discrepancies between the pictures that the Hotels display on the Website and the reality to which they should correspond to the extent that such information is provided by the Hotels or service providers. Notwithstanding the foregoing, Catalonia Rewards may assist the Member in the event that she/he addressed a complaint of this nature to it.
• Situations completely beyond the control of Catalonia Rewards that prevent the booking from being used, including, but not limited to, overbooking in a Hotel, damages that may have occurred in the Hotel after the booking had been made (e.g., accidents, flooding, damage, etc.), labour strikes, armed conflict, etc. Notwithstanding the foregoing, in such cases Catalonia Rewards shall make every endeavour to relocate the Member in another Hotel of the same or similar characteristics.
• Damages resulting from the misuse of the Catalonia Rewards Account by the Member in accordance with the provisions of these Terms and Conditions of Membership.
• The reliability, availability or continuity of the services made available to the Member via the Website, although it shall try, as far as possible, to provide technical assistance to the affected person.
• The viruses or features on the Website that may alter the software or hardware of the users or people who visit the Website.
19. Claims
19.1. Members may submit claims to Catalonia Rewards in relation to these Terms and Conditions of Membership by telephone via the Catalonia Rewards Customer Service Centre (+34 932 360 059) or by filling in and sending the form provided for this purpose on the Website at https://www.cataloniahotels.com/es/contacto.
19.2. Should a Member submit a claim to Catalonia Rewards relating to any of the Hotels and/or services provided by them, when the veracity of the claim has been verified, Catalonia Rewards shall have the option, but not the obligation, to assist and work with the Member to achieve a satisfactory outcome and/or compensation.
19.3. In the event that the claim is not resolved by the Catalonia Rewards Customer Service Centre, Members may request an out-of-court settlement to their claim if they submit it to the Online Dispute Resolution platform of the European Union, managed by the European Commission and available on the website at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage 20.
20. Miscellaneous
20.1. Nothing in these Terms and Conditions grants Members any rights on the Website or the images, logos or, in general, any intellectual or industrial property rights of Catalonia Rewards, its service providers or the Hotels.
20.2. Members transfer any rights that may fall to them on comments and ratings made on Catalonia Rewards and on any images they may upload to the website, for the entire world to the extent permitted by Law, to Catalonia Rewards free of charge.
20.3. To the extent permitted by Law, these Terms and Conditions of Membership shall be governed and interpreted in accordance with Spanish law and, in the event of any dispute arising from these Terms and Conditions of Membership, the parties, with express waiver of any jurisdiction to which they may have recourse, expressly submit to the jurisdiction of the Courts and Tribunals of Barcelona (Spain).
20.4. Should any provision of these Terms and Conditions of Membership or the enforcement of any provision be deemed illegal, invalid or unenforceable, in whole or in part, under any Law, this provision or part thereof shall be understood not to be enforced, but the legality, validity and enforceability of the rest of the provisions of these Terms and Conditions of Membership shall not be affected.
20.5 Catalonia Rewards reserves the right to unilaterally modify these Terms and Conditions of Membership whenever there are grounds that justify such amendments, as well as to modify the list of Hotels, services and rates offered by Catalonia Rewards.
Updated May 23rd, 2022
© Duques de Bergara, S.L.U., 2022. Total or partial reproduction prohibited. All rights reserved.
Bergara, 11 08002 Barcelona, Spain
1. DATA CONTROLLER
Who is the controller of your personal data?
A. The controller of your personal data is the company that manages the Catalonia Hotels & Resorts chain, which owns the hotel at which you are staying or in whose membership application process you are taking part (“CATALONIA”).
B. If you have logged on as a member of our Catalonia Rewards Club, the data controller is:
Data controller: Duques de Bergara, S.L. (“Catalonia Rewards”).
Postal address: Calle Bergara, 11, Barcelona.
Telephone no.: +34 93 236 00 00.
Email for matters related to data protection: dpo@cataloniahotels.com
C. Should you request information about our products and services, corporate expansion, corporate social responsibility or our latest press releases, the data controller is:
Data controller: Duques de Bergara, S.L.
Postal address: Calle Bergara, 11, Barcelona.
Telephone no.: +34 93 236 00 00.
Email for matters related to data protection: dpo@cataloniahotels.com
2. PURPOSES
Why do we process your personal data?
A) Pursuant to the provisions of European General Data Protection Regulation 2016/679 (“GDPR”), we hereby inform you that CATALONIA processes the data you provide for the following purposes:
1. To handle and respond to requests about the products and services provided by our hotels posted at www.cataloniahotels.com., including:
-Storing and processing your personal data in order to handle your booking.
-Managing our services, including reminders, technical notices and updates of services requested, amongst others.
-Recording and handling online troubleshooting, including our customer services that process your request.
2. Sending you marketing messages and advertisements, in addition to informing you of leisure and travel services and promotions provided by the hotels in the chain, provided you have not objected to this. CATALONIA may send you marketing messages by electronic means such as email or text messages.
3. Drawing up a marketing profile in order to show you advertising adapted to your tastes based on the information you provide to us and your stays at our hotels. No automated decisions shall be taken on the basis of your profile that have a legal or significant impact on you.
You should be aware that the study of your consumer behaviour allows us to enhance your experience at CATALONIA hotels.
4. Preventing abuse and fraud in the use of our services (e.g., fraudulent activities, denial-of-service attacks and sending of spam, amongst others).
5. Assigning data to public organisations and authorities, provided they are required pursuant to legal and regulatory provisions.
6. Handling staff selection processes.
B) Catalonia Rewards may process your personal data for the following purposes should you have signed up:
1. Handling your consent to and monitoring your compliance with the Privacy Policy and the General Terms and Conditions of Use of the Website, the Terms and Conditions of Membership of the Catalonia Rewards loyalty programme, as well as any matters related to your membership of Catalonia Rewards including, amongst other matters, handling and confirming your bookings through Catalonia Rewards, sending all of the details about your booking to the hotel in the Catalonia Hotels & Resorts chain with which you have made a booking, streamlining the confirmation of your future bookings by keeping your personal data on record, informing you of your membership status and the amount of Travel Cash you have accumulated, in addition to responding to you questions and requests that you send to Catalonia Rewards.
2. Sending you marketing messages and advertisements by electronic means (such as email or text messages) about: (a) offers, news and new features related to the hotel in which you are staying; and/or (b) offers, promotions and competitions run by Catalonia Rewards or in which it is involved.
3. Carrying out automated segmentation and profiling processes based on the information provided by you and your stays at our hotels in order to send you personalised information and enhance our services.
4. Preventing abuse and fraud in the use of our services (e.g., fraudulent activities).
5. Assigning data to public organisations and authorities, provided they are required pursuant to legal and regulatory provisions.
C) Duques de Bergara S.L. may process your personal data for the following purposes:
1. Handling any requests for information without obligation related to our products and services.
2. Handling any information requests related to expansion projects.
3. Sending the latest news updates from the press room.
4. Handling any information requests related to our commitment to social responsibility.
5. Carrying out automated segmentation and profiling processes based on the information provided by you and your stays at our hotels in order to send you personalised information and enhance our services.
6. Preventing abuse and fraud in the use of our services (e.g., fraudulent activities).
7. Assigning data to public organisations and authorities, provided they are required pursuant to legal and regulatory provisions.
3. DATA STORAGE PERIOD
How long will we keep your personal data on record?
Your data shall be kept on record while the contractual and/or commercial relationship lasts, or until you request its erasure, as well as for the time required to comply with legal obligations.
4. LEGAL BASIS
What is the legal basis for processing your data?
The legal basis for processing your data lies in:
-The performance of an agreement with CATALONIA, in relation to section 2 A), point 1 above.
-The legitimate interest of CATALONIA to send marketing messages about similar products and services contracted in relation to section 2 A), point 2 above.
-The legitimate interest of CATALONIA in relation to section 2 A), point 3 above, which lies in showing you services, offers and promotions that we consider may be of interest to you because they are “similar” to other services you have contracted, all based on the preparation of a marketing profile. Your marketing profile shall be drawn up using the propitiatory information collected by CATALONIA from your stays at our hotels.
-The legitimate interest of CATALONIA in relation to section 2 A), point 4 above, in order to protect CATALONIA and/or its customers through the prevention of abuse and fraud in the use of our services.
-Pursuant to the legal obligations applicable to CATALONIA, for the purpose set out in section 2 A), point 5 above.
-The explicit, unambiguous consent given to CATALONIA, in relation to section 2 A), point 6 above.
The legal basis for processing your data by Catalonia Rewards lies in:
-The performance of an agreement with Catalonia Rewards, in relation to section 2 B), point 1 above.
-The legitimate interest of Catalonia Rewards to send marketing messages about similar products and services contracted in relation to section 2 B), point 2 above.
-The legitimate interest of Catalonia Rewards in relation to section 2 B), point 3 above, which lies in showing you services, offers and promotions that we consider may be of interest to you because they are “similar” to other services you have contracted, all based on the preparation of a marketing profile and internal statistical reports. For these purposes, Catalonia Rewards shall track your behaviour in order to ascertain whether you could benefit from other Catalonia Rewards offers and services. Your marketing profile shall be drawn up using Catalonia Rewards proprietary information.
-The legitimate interest of Catalonia Rewards in relation to section 2 B), point 4 above, in order to protect Catalonia Rewards and/or its customers through the prevention of abuse and fraud in the use of our services.
-Pursuant to the legal obligations applicable to Catalonia Rewards, for the purpose set out in section 2 B), point 5 above.
The legal basis for processing your data by Duques de Bergara S.L. lies in:
-The explicit, unambiguous consent given to Duques de Bergara S.L., in relation to section 2 C), point 1 above.
-The explicit, unambiguous consent given to Duques de Bergara S.L., in relation to section 2 C), point 2 above.
-The explicit, unambiguous consent given to Duques de Bergara S.L., in relation to section 2 C), point 3 above.
-The explicit, unambiguous consent given to Duques de Bergara S.L., in relation to section 2 C), point 4 above.
-The legitimate interest of Duques de Bergara S.L. in relation to section 2 C), point 5 above, which lies in showing you services, offers and promotions that we consider may be of interest to you because they are “similar” to other services you have contracted, all based on the preparation of a marketing profile and internal statistical reports. For these purposes, Duques de Bergara S.L. shall track your behaviour in order to ascertain whether you could benefit from other Catalonia Rewards offers and services. Your marketing profile shall be drawn up using Duques de Bergara S.L. proprietary information.
-The legitimate interest of Duques de Bergara S.L. in relation to section 2 C), point 6 above, in order to protect Duques de Bergara S.L. and/or its customers through the prevention of abuse and fraud in the use of our services. · Pursuant to the legal obligations applicable to Duques de Bergara S.L., for the purpose set out in section 2 C), point 7 above.
5. RECIPIENTS
To which recipients can your data be disclosed?
Your data may be disclosed to third parties in the following circumstances:
-The processing of your data by suppliers that belong to the Catalonia Hotels & Resorts group, as well as other third-party suppliers that act as data processors as a result of rendering a service to CATALONIA.
-The data processing carried out by some of our suppliers may involve the international transfer of data. In such cases, the agreement that CATALONIA has entered into with these suppliers contain appropriate safeguards in compliance with the GDPR in order to ensure that your personal data are duly protected.
-Your personal data may also be assigned to public organisations and authorities (such as Spain’s Law Enforcement Forces and Agencies, amongst others) whenever there is a legal obligation to do so.
6. RIGHTS
What rights do you have when you provide us with personal data?
You are entitled to obtain confirmation about whether or not the data controller is processing your personal data.
You also have the right to access your personal data and to seek the rectification of imprecise data or, where applicable, request their erasure whenever, among other reasons, the data are no longer needed for the purposes for which they were collected.
In certain circumstances, you may request that processing of your data be restricted, in which case we shall only store them to lodge or defend ourselves against complaints.
Furthermore, under certain circumstances on grounds related to your personal situation, you may object to the processing of your data. The data controller shall no longer process your data, unless there are compelling legitimate grounds for doing so, or to lodge or defend itself against potential complaints.
You may likewise exercise your right to data portability in accordance with the regulations in force.
Should you wish to exercise any of your rights, you may contact us by sending an email to dpo@cataloniahotels.com. Alternatively, you can write to us at the following address: Atención al Cliente, C/Córcega, 323 – 08037 Barcelona and writing “Protección de Datos” on the envelope. Remember to supply as much information as possible about your request: your full name, email address used for your account and the website your request concerns.
Finally, we hereby inform you that you may address the Spanish Data Protection Agency or any other competent public bodies for any claim arising from the processing of your personal data.
Family vacation
Keyla Mercado01-05-24
Great experience
highly recommended hotel. Great staff. clean and comfortable. beautiful location.
SUDESH DE24-04-24
Perfect
I love my vacacion
ALBA I BALBI04-04-24
Excellent
My daughter and I stayed for 5 days and it was great, check in, room, didn’t have issues with wifi. We really just slept at the hotel, because since we have family there, we stayed out during the day. Sea view was amazing! Is our 2nd time staying there. And of course we’ll stay again…
ANAYSHA BOOM10-03-24
Pleasant Stay
My husband and I enjoyed our stay. Everything was great. I would recommend changing or getting rid of the carpet in the rooms, updating the bathrooms and cleaning the windows of the panoramic rooms.
Rahmana Harris04-03-24